Connect a device
Find the serial number, add your monitor to the portal, and finish secure cloud pairing.
View setup guide →LOKWOD support
Answers without the runaround.
Start with a guide or create a trackable request. Your device serial number helps us provide faster personal support.
Wi-Fi and check-ins
Restore a monitor that appears offline or improve a weak connection.
Troubleshoot Wi-Fi →Firmware updates
Check the current stable version and follow the protected OTA update process.
Open update center →Understand an alert
Learn what common status lights, warnings, and health messages mean.
Read the alert guide →Account and Pro
Get help with sign-in, device ownership, or requesting $3/month Pro access.
Create account case →Talk to a person
LOKWOD is built and supported in Central New York. You will reach someone who knows the product.
hello@lokwod.com →Manuals and downloads
Find product documentation, stable software, compatibility information, and release notes.
Open downloads →Warranty and returns
Get help with a hardware concern, beta replacement, warranty question, or return.
Start a request →Beta feedback
Share installation notes, product feedback, or an issue directly with the founding team.
Create feedback case →QUICK CHECK
If your device appears offline
- Confirm power: verify that the monitor status light is on.
- Check home Wi-Fi: confirm another device can reach the internet.
- Wait two minutes: the monitor reconnects automatically after an interruption.
- Still offline? Create a connectivity case with your serial number and approximate disconnect time.