CUSTOMER TERMS

Terms of service

Effective July 30, 2026 · Pre-launch policy · Attorney review required before commercial launch

Purpose of the service

LOKWOD provides monitoring information intended to help homeowners understand connected home systems. It does not replace inspection, maintenance, repair, or emergency service by a qualified professional.

Alerts and connectivity

Alerts depend on device power, sensor operation, home networking, internet connectivity, and service availability. Do not rely on LOKWOD as the sole means of detecting flooding, unsafe pressure, electrical faults, or another emergency.

Your responsibilities

• Install and use devices according to supplied instructions.
• Maintain safe equipment, wiring, plumbing, and internet access.
• Keep account access and device provisioning credentials secure.
• Contact a qualified professional when an alert or physical condition calls for service.

Subscriptions

LOKWOD Essential monitoring remains available as described on the pricing page. Pro features may require an active paid subscription. Self-service billing is not yet available; beta Pro access is enabled by invitation. Final renewal, cancellation, and refund terms will be disclosed before paid enrollment.

Beta hardware

Hardware supplied through the local beta remains subject to the disclosed beta arrangement. Participation does not guarantee acceptance, continued service, or public-release availability. Installation and electrical or plumbing work remain the participant's responsibility unless a written beta agreement says otherwise.

Firmware

Compatible devices may receive verified updates that improve security, reliability, or features. Do not interrupt power during an update.

Contact

Questions may be sent to hello@lokwod.com.