CUSTOMER CARE

Warranty & beta policies

Last updated July 30, 2026 · Pre-launch policy

LOKWOD is currently field-validating hardware. These plain-language policies explain what beta participants can expect. Final retail warranty terms will be published before public hardware sales.

Beta hardware support

If beta hardware supplied by LOKWOD stops working during the agreed test period under normal use, contact us. We will diagnose it and, when appropriate, repair or replace the beta unit. Installation damage, unauthorized modification, misuse, weather exposure beyond the stated rating, or work on incompatible equipment may not be covered.

Returns and cancellations

Beta participation can be ended by contacting hello@lokwod.com. We will provide instructions for any LOKWOD-owned test hardware. Do not mail hardware without receiving return instructions.

Installation and safety

LOKWOD monitoring does not replace code-compliant controls, alarms, maintenance, inspections, or professional judgment. Plumbing and electrical work can be dangerous. Use a qualified professional where required and never bypass an equipment safety device.

Accounts and data

Customers can request account assistance, a copy of available account information, or deletion by emailing support. Certain operational records may be retained when reasonably necessary for security, support, legal, or warranty purposes. See our Privacy page for more detail.

Questions

Email hello@lokwod.com. We would rather answer a question before an installation or return than leave expectations unclear.