Clear steps. No technical maze.

Power the device and wait for its local dashboard to load.

Open Advanced Diagnostics and copy the serial number shown there.

Sign in to the customer portal, choose Add device, and enter that serial exactly.

Return to the dashboard and confirm the device reports Online and a recent check-in.

Confirm the device has power and your router has internet access.

Wait two minutes; LOKWOD automatically retries after an interruption.

If your network name or password changed, open WiFi Setup from the local dashboard and reconnect.

Still offline? Send support your serial number, light status, and approximate disconnect time.

Normal or green means readings are within configured limits.

Monitor or amber means a trend changed; open the alert for its plain-English next step.

Critical or red means prompt attention is recommended.

Never work on pressurized plumbing or energized equipment unless you are qualified to do so.

Keep the device powered and connected during the entire update.

Check that the manifest version is newer than the installed version.

If progress pauses at 100%, allow up to five minutes for verification and restart.

If it returns to the old version, do not repeat continuously—record the message and contact support.

Compare LOKWOD pressure with a known-good mechanical gauge.

Use the local Settings page to enter the correction only after pressure is stable.

Calibrate current only with the pump operating normally.

Save settings and verify the displayed reading before changing alert thresholds.

Do not factory-reset a working device unless support recommends it.

For a property sale or ownership transfer, contact LOKWOD with the serial number.

We verify the request before releasing the device from the previous account.

Wi-Fi credentials can be reset locally without deleting historical account data.